Christie Product 5

What is the Preferred Suppliers Scheme?

Aurora's Preferred Suppliers Scheme makes choosing, buying and installing electric heating easier than ever before.

Each of our Aurora Preferred Suppliers has been carefully selected for their expert knowledge and their ability to offer a complete one-stop shop including sales, installation and after sales service. Best of all, Aurora Preferred Suppliers can come to you. Their consultation time is free and there is no obligation to buy.

These days it’s hard to get a guarantee that’s actually worth the paper it’s written on. But this one is, so keep it safe just in case it’s needed. AOK is the short name we give to the Aurora Customer Service Guarantee. It’s also your assurance of a top job every time.

Here’s why it’s AOK:

If you are an Aurora customer the Aurora AOK Guarantee applies to the quality of the installation job conducted by your Aurora Preferred Supplier. Aurora guarantees that the job will be done properly and if not, Aurora will arrange for remedial work to fix the problem. The AOK Guarantee does not however replace any manufacturer’s warranty. If there is a problem with the appliance itself you will need to make a claim under your warranty directly against the manufacturer. You should ensure therefore that you still receive a manufacturer’s warranty for the appliance from your Aurora Preferred Supplier. Your AOK guarantee is valid from the date of your invoice and/or receipt from your Aurora Preferred Supplier (so please also retain these records along with your manufacturer’s warranty). While you are an Aurora customer the AOK Guarantee stays in effect for a minimum of twelve months after the installation date. However, if a problem arises within a reasonable time beyond that date, Aurora will guarantee to investigate the complaint.

What to expect from your Aurora Preferred Supplier

• an Aurora Preferred Supplier must offer sufficient information and advice to help you make an informed decision. In most cases this should include an inspection of your premises and a face-to-face presentation;

• an Aurora Preferred Supplier must be courteous and professional in their dealings with you;

• an Aurora Preferred Supplier must ensure that all relevant manufacturers’ warranties are in place;

• the installation and performance of your electric heating and cooling, gas heating, hot water and cooking appliances should be of the standard and expectation that was promised by your Aurora Preferred Supplier at the time of consultation;

• an Aurora Preferred Supplier will be responsible for after sales service and must act upon your behalf when resolving disputes with a subcontractor or manufacturer/service agent.